Store: Zorentine
Address: Asen Agov 25, 5100 Gorna Oryahovitsa, Bulgaria
Email: contact@zorentine.com
Phone: +359 889 300 917
Full Name: Galin Georgiev
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. You will receive an email with your tracking number once your order has been dispatched. Orders placed on weekends or holidays are processed the next business day.
2. Shipping Times
We offer FastTrack delivery within 2–3 business days across France and nearby European regions. Delivery times may vary depending on your location and local courier schedules.
3. Shipping Costs
We provide free shipping and returns on all orders over €30. Orders below this threshold may include a small delivery fee calculated at checkout. All prices displayed include VAT.
4. Shipping Coverage
Zorentine ships to most countries in Europe. If delivery is unavailable for your address, our team will contact you to arrange an alternative or issue a full refund.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use it to follow your parcel’s journey in real time until it arrives safely at your destination.
6. Failed Delivery Attempts
If the courier cannot deliver your package due to an incorrect address or multiple failed attempts, it may be returned to us. Please make sure your shipping details are accurate to avoid any delays.
7. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact our support team immediately at contact@zorentine.com. We will investigate and provide a replacement or refund where appropriate.
8. Delivery Confirmation
All orders are delivered securely by private courier. A signature or delivery confirmation may be required to ensure safe receipt of your parcel.
9. Contact Us
For any questions about delivery or shipping options, please reach out to our customer support team at contact@zorentine.com or call +359 889 300 917.