Store: Zorentine
Address: Asen Agov 25, 5100 Gorna Oryahovitsa, Bulgaria
Email: contact@zorentine.com
Phone: +359 889 300 917
Full Name: Galin Georgiev
1. Return Eligibility
You may request a return within 60 days of receiving your order. To be eligible, items must be unused, unwashed, and returned in their original packaging and condition.
2. How to Start a Return
To initiate a return, contact us at contact@zorentine.com with your order number and reason for return. Our support team will guide you through the process and provide return instructions.
3. Free Returns
We offer free returns on all eligible orders. Once approved, we will provide a prepaid return label or arrange courier pickup, depending on your location.
4. Refunds
After we receive and inspect your returned item, your refund will be processed within 3–5 business days. The amount will be credited to your original method of payment.
5. Exchanges
If you wish to exchange an item for a different size or color, please mention it in your return request. Exchanges are subject to product availability.
6. Non-Returnable Items
Certain products, such as intimate apparel, swimwear, or items marked “Final Sale,” are not eligible for return or refund unless defective or damaged.
7. Damaged or Defective Products
If you receive a damaged or incorrect item, please contact us immediately at contact@zorentine.com with clear photos. We will replace or refund the product at no extra cost.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or card provider first. If the issue persists, contact us and we’ll assist promptly.
9. Customer Support
For any return or refund inquiries, reach us at contact@zorentine.com or call +359 889 300 917. Our team is available 24/7 to assist you.