Store: Zorentine
Address: Asen Agov 25, 5100 Gorna Oryahovitsa, Bulgaria
Email: contact@zorentine.com
Phone: +359 889 300 917
Full Name: Galin Georgiev
1. How long does delivery take?
Orders are processed within 1–2 business days and delivered within 2–3 business days through our FastTrack courier service. You will receive a tracking number once your order has shipped.
2. Do you offer free shipping?
Yes, we offer free shipping and returns on all orders over €30. Orders below this amount include a small shipping fee, displayed at checkout.
3. How can I track my order?
Once your order is dispatched, you’ll receive an email containing your tracking number and a link to monitor your parcel’s delivery in real time.
4. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options such as PayPal and Revolut Pay, depending on your region.
5. What is your return policy?
We offer a 60-day money-back guarantee. If you’re not satisfied with your purchase, you can return it within 60 days for a full refund — no questions asked.
6. Are returns free?
Yes, returns are completely free. Simply contact us at contact@zorentine.com to start the return process, and we’ll send you a prepaid return label.
7. Do you ship internationally?
Currently, we ship to most European countries. If your country isn’t listed at checkout, please contact us to confirm delivery availability.
8. Can I change or cancel my order?
If your order hasn’t been processed yet, you can contact us within 12 hours of placing it to request a change or cancellation. After dispatch, orders cannot be modified.
9. What should I do if I receive a damaged item?
If your order arrives damaged or incorrect, please email contact@zorentine.com with photos of the product. We’ll quickly arrange a replacement or full refund.
10. How do I contact customer support?
Our support team is available 24/7. You can reach us anytime at contact@zorentine.com or by phone at +359 889 300 917.